Issue with Return Sales Order in D365 F&O (Disposition Code for Multiple Lines)

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Posted on by Abdulla Magdy

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Hello everyone,

I am facing an issue while processing a return sales order in D365 F&O.

Scenario:

A customer purchased around 400 items on a single sales invoice.
Now the customer wants to return the items.
The return process is straightforward: I will receive the items back and refund the customer in cash.

Problem:

In order to post the return, the system requires registration for each line, and I must manually select the Disposition code (in my case, it should always be Credit).
Since the invoice has 400 lines, going line by line to select the disposition code is not practical for the users and makes the process very difficult.

Question:

Is there any way to automate or mass-assign the disposition code (e.g., apply Credit to all lines at once) instead of doing it line by line?
Or is there any recommended best practice to simplify this process in case of bulk returns?

Thanks in advance for your support!

Categories:

Dynamics 365 Supply Chain Management

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CA Neeraj Kumar 5,135 Super User 2026 Season 1 on at

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Hi @Abdulla Magdy,

This can be achieved by using Item arrival journal > Select Sales Order > RMA Number > Disposition Code > Functions > Create lines > Ok.

and then Post.

Steps:

1) Update the RMA number and disposition code, and make sure to untick Check Picking Location.

2) Click on Functions > Create lines and ok.

3) Then click on post button:

4) Then you can validate the same from Return order page:

It will update the disposition code on all the lines at once.

Hope this will resolve your query 😊

If this helped, please mark it as "Verified" for others facing the same issue Keep in mind that it is possible to mark more than one answer as verified

Regards,

Neeraj Kumar

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André Arnaud de Cal... 304,625 Super User 2026 Season 1 on at

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Hi Abdulla,

In case the lines should get the same value, you can use the bulk editing in grids option. You can read more about this on my blog: Back to the feature: Bulk editing in grids - Dynamicspedia

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CA Neeraj Kumar 5,135 Super User 2026 Season 1 on at

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Hi @André Arnaud de Calavon,

Agree with bulk editing functionality, but in case of registration of return order lines and updating disposition code, it doesn't support as per my understanding.

Regards,

Neeraj Kumar

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RuksharJahan 88 on at

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Hi,

Agreed with @CA Neeraj. I tried this some weeks back and it actually worked.

Thanks & Regards,

Rukshar jahan

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Abdulla Magdy 126 on at

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HiCA Neeraj Kumar,

Thanks for your solution it is working well, but I've another issue when I create lines it's generated but without the original batch number for each line as on the sales order, do you have any idea to get also the batch number.

Thanks

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