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Small and medium business | Business Central, N...
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Product management and ordering

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Posted on by 4
Hi guys!
 
We have been trying to implement BC for over an year and when I say many, I mean MANY of us are getting frustrated with it. We just can't figure out how to use BC efficiently. Handling our products in the system sometimes takes longer than the manufacturing process itself. I will list you a few things about our business and then... any kind of help is appreciated.
 
We are a small company (under 30 employees) and used to have simple processes. It was clear we needed better control and visibility into our material requirements. Now we are dealing with items and sales orders and production orders and routings and production BOM:s and so on. Now our product information management is basically 404 - not found. We know we need to reorganize it, but we don't know how.
 
Our products fall into different categories:
 
80% One-off-products
  • Completely unique each time
  • They will never be produced again with the same structure
  • Technical design department always involved
  • Challenge: if we create a new item for each, we end up with thousands of items per year and we've already lost control
10% Custom-to-order-products
  • Always has the same base structure, only small details change between orders (paint, color, surface finish, etc.), while the cost stays stable
  • Technical design is only needed for the first order 
  • Challenge: How to manage order specific information such paint, color?
8% Dimension based products
  • The customer orders it by the piece, but always with given dimensions (e.g. 2.312 m wide × 1.884 m high)
  • The material consumption is proportional to the area: for every 1 m² of finished product, we always need 1 m² of X and 1 m² of Y.
  • These are usually also one-off-products, but with a standard structure picked from our catalogue
  • Challenge: We don't want to create a new item for every possible dimension, we need to capture dimensions on the sales line and we would like to avoid manual calculations, because the value of each job can be small (sometimes like few dollars)
1% Standard products
  • Identical structure every time
  • Designed once, then reused without further design effort
  • If we only had these type of products, the system would be easy and fun
1% Warehouse products
  • Simple stocked items taken directly from inventory
I wish I found someone who have had similar situation and managed to solve it so I could rest in peace finally. I've tried to understand assembly orders, but our process involves routing, welding, painting, surface treatment and final assembly. It would be great if we could somehow inspect and manage the capacity of those departments.
 
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  • CU08071038-0 Profile Picture
    4 on at
    Product management and ordering
    Our consultants were not familiar with this type of product range. They seemed to be used to couple different products that were manufactured with model 1000 pc per month and that's it. I was not part of the first stages of implementation so I have no idea how they were picked to make such a heavy transformation in our processes.
     
    And yes, we are using manufacturing module but we consider it quite heavy to use since BOM:s are almost always unique and run times are hard to estimate since there are so many variables in products.
     
    In my opinion, for us, the most critical thing is to know which materials are required and in what quantities. That’s where we need the system to give us reliable visibility. Estimating labor times is more challenging, but labor is still a major part of our costs. So while capacity planning and time tracking are important, our first priority is always to get the material requirements right. As far as I’ve understood assembly orders would be a lot more lightweight to use in our case - they seem simpler to set up and maintain compared to full production orders. But how about the capacity cost and capacity management and and... setting up the products? I have a lot of questions. 
  • Suggested answer
    Valentin Castravet Profile Picture
    28,884 Super User 2025 Season 2 on at
    Product management and ordering
    This is typically addressed during your initial implementation by the consultants helping you, so it’s unfortunate you’re still dealing with it a year later. To help, which modules are you using? Since you mentioned manufacturing, are you using the Manufacturing module (production orders, item BOMs)?
     

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