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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Dynamics 365 Outlook a...
Microsoft Dynamics 365 | Integration, Dataverse...
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Dynamics 365 Outlook add in not available for a user

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Posted on by Cat_Car 165
Hello,
Only 1 user has this issue...the Dynamics 365 Outlook add in appears in light grey in Outlook from the inbox. However when she fully opens the email it show.
What could be the problem for the button to appear not available directly from the inbox.
 
 
 
Categories:
Dynamics 365 general
I have the same question (0)
  • Suggested answer
    #ManoVerse Profile Picture
    #ManoVerse 240 on at
    Dynamics 365 Outlook add in not available for a user
    The mailbox for that user might not be enabled for the Dynamics 365 App for Outlook. Enable the mailbox in Dynamics 365 (Settings → Email Configuration → Mailboxes), approve and test the mailbox, then restart Outlook. 

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