I am having issues adding the Outlook app to users today. This is not normally a problem i encounter when switching users from one CRM environment into another and connecting their Outlook app. I enable the mailbox in the appropriate CRM and then use the Microsoft Dynamics 365n App for Outlook to add the user to the app. It usually syncs within minutes. Today I keep getting the "Issue when adding to Outlook" status and when I click on the Learn More link it does not provide any information as to the issue. It has been a problem since last Friday I believe (colleague tried to switch a user late in the day Friday and it didn't sync over the weekend). I tried again today with multiple users and different CRM environments and the same status reason displays for everyone.
On the error message, there are also some technical details. Can you share these with us? I'm not sure if this it telling more about the root cause.
Was this reply helpful?YesNo
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
1
Share
Report
All responses (
Answers (
