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36Hi everyone,
when creating a credit memo from scratch (not a correction) and using a payment method linked to a balancing account, are there any known issues that have been noticed, that when posted this credit memo doesn't manage to create the appropriate additional balancing entry?
We notice in various posted credit memo records that the payment method field [Payment Method Code (104, Code[10])] is populated but the balancing account field [Bal. Account No. (55, Code[20])] is empty and we cannot explain why, since the balancing account is well set and works perfectly when invoicing.
We do see that when creating a credit memo, payment method field is not for some reason transferred from the customer card, but since the field is with value in posted transactions we assume the user has manually selected it. Yet, balancing account field remains empty and the balancing entry is not happening.
Any attempts we made to re-produce this came to a dead-end so far, so I thought to ask if this is a known issue of some kind.
when creating a credit memo from scratch (not a correction) and using a payment method linked to a balancing account, are there any known issues that have been noticed, that when posted this credit memo doesn't manage to create the appropriate additional balancing entry?
We notice in various posted credit memo records that the payment method field [Payment Method Code (104, Code[10])] is populated but the balancing account field [Bal. Account No. (55, Code[20])] is empty and we cannot explain why, since the balancing account is well set and works perfectly when invoicing.
We do see that when creating a credit memo, payment method field is not for some reason transferred from the customer card, but since the field is with value in posted transactions we assume the user has manually selected it. Yet, balancing account field remains empty and the balancing entry is not happening.
Any attempts we made to re-produce this came to a dead-end so far, so I thought to ask if this is a known issue of some kind.
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