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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / General journal batch ...
Small and medium business | Business Central, N...
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General journal batch approval workflow does not work

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Posted on by LZ-29041539-0 4
Hello,
 
I am looking for some advice for my recent issue with a General journal batch workflow.
In August 2025, it was tested and worked well, However, in September, it did not work, error message is "Record Type General journal batch is not supported by this workflow response"
 
I used the general batches(testing entries), and workflow is pasted here, can someone help with this issue?
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Dynamics 365 Business Central
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  • Suggested answer
    Sahan Hasitha Profile Picture
    Sahan Hasitha 857 on at
    General journal batch approval workflow does not work
    hi
     
    The error “Record Type General journal batch is not supported by this workflow response” usually occurs when the workflow is configured with a record type that is not supported by the chosen workflow responses. While it may have worked in August during testing, changes such as cumulative updates, environment refreshes, or configuration adjustments may have caused the General Journal Batch record type to stop being recognized. In Business Central, workflows natively support General Journal Line approval but not General Journal Batch approval, which is why the error appears. The recommended solution is to reconfigure your workflow to use General Journal Line as the record type instead of General Journal Batch, then link the workflow responses (such as approval, notifications, or restrictions) to the journal lines. Alternatively, if you require batch-level approval, you would need to customize the workflow using AL extensions to extend workflow events and responses for the General Journal Batch table. For most cases, switching to General Journal Line approval resolves the problem and aligns with standard BC workflow functionality.
  • Adis Profile Picture
    Adis 5,560 Super User 2025 Season 2 on at
    General journal batch approval workflow does not work
    Moved to SME forum, Business Central.
     
     
    Kind regards, Adis

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