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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Warehouse Management M...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Warehouse Management Mobile not connecting on 1st try but works after clicking on Reconnect

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Posted on by Jacqueline Olson 641
Issue started happening couple days ago on all Android devices (Android 5, 11, and 13). This issue does not happen on any of their Windows devices. Customer is on Warehouse Management Mobile 3.0.9.  F&O 10.0.44 (10.0.2263.140).  Is anyone experiencing this issue?  Is there any telemetry or logging to better troubleshoot this issue?
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Dynamics 365 Supply Chain Management
I have the same question (5)
  • Suggested answer
    Danny Bilodeau Profile Picture
    Danny Bilodeau 4,934 Super User 2026 Season 1 on at
    Hi Jacqueline,
    Telemetry would with a Microsoft Ticket.   They will likely ask you for the Device ID from the Enquiries and Report > Mobile Device Log > Mobile Devices.   
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 303,669 Super User 2026 Season 1 on at
    Hi  Jacqueline,

    Is there a specific error message popping up? It may be caused by a time-out during building a cache of objects the first time a day.
  • RC-12111756-0 Profile Picture
    RC-12111756-0 10 on at
    Jacqueline,    i started seeing the same issue on my android devices.   Was first reported on 11/10  and now all of a sudden today  11/12 it started working again on my devices.   I am not seeing the reconnect screen anymore.  Not sure what has changed.
  • MNaylor Profile Picture
    MNaylor 8 on at
    We're experiencing the same issue. Have raised a MS ticket, no resolution as yet.
    Platform release PU69 (7.0.7690.69)
    Version: 10.0.45 (10.0.2345.71)
    android app version 3.0.9.0
     
    not wishing to go to version 4 yet as it isn't released to the Google Play store.
  • Suggested answer
    RC-12111756-0 Profile Picture
    RC-12111756-0 10 on at
    I had a ticket open with Microsoft for the same issue on my android devices running 10 and version 3.0.9.0.    My devices started working again on Wednesday around 11 am CST
    I have now received what they stated was the root cause of the issue.
     
    Root Cause:
    The issue occurred due to a malformed certificate in which the OCSP response contained a generalized time value with unsupported precision in the seconds field. This caused the Java parser to throw the following exception: Java.IO.IOException: Parse Generalized time, unsupported precision for seconds value

    As a result, chain validation failures occurred across multiple customers.
     
    Next Steps:
    • Continue using the application as normal.
    • The issue will resolve automatically across devices without any action required from users as this was a transient issue.

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