My company is a retailer that uses a 3rd party platform for taking Ecom orders, but our order fulfillment and our POS is D365 (F&O and Commerce).
All of our orders are created through call center since credit card payments have to be taken for our orders. We're looking to set up an automated exchange process, but it doesn't really seem like D365 is configured to be able to support exchanges.
Through call center, a return would issue funds back to the customer and we would need to take a new sales order and payment for a replacement order. If I create a return and replacement order outside call center, we would be able to do an exchange without affecting payment. However, this would not support uneven exchanges.
Does anyone know of a way that we could process uneven exchanges for call centers orders in F&O? Has anyone tried this?
It seems that the Microsoft documentation only supports exchanges through the POS, but these are not POS orders; they are Ecommerce.
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