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Microsoft Dynamics 365 | Integration, Dataverse...
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Business Rules Not Fully Running for All Users

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Posted on by
Hello,
 
I have two business rules that basically just hide or make visible/and required fields based on the selection in a choice column.  The business rules work perfectly for me (system admin), but users who are assigned to an Owner Team (associated with the Basic User Security Role with the addition of the app's tables) don't see the change.  All fields are visible by default when the form opens, instead of being hidden until they make a selection.  Depending on the selection, the hidden forms are required and the form will generate an error if they aren't completed, but they don't display as required.
 
 
I've done a similar setup with other apps and I've never had an issue with business rules not working for all users.   This is what it looks like to people who get access by being added to the Owner Team:
 
This is what it looks like to me and what it should look like:
 
All of the fields referenced by both business rules are present on the form.  Any ideas on what might be causing the issue are greatly appreciated.
 
Thanks!
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  • Suggested answer
    11manish Profile Picture
    526 on at
    The issue is not with your business rules themselves but with how the form is being rendered for users in the Owner Team.
     
    Most commonly, this happens when users are loading a different form (due to role-based form assignment), when the form is not set as default, or when column-level security or modern UI rendering affects visibility updates.
     
    Since validation is still enforced, the business rule is executing, but the UI is not reflecting the changes. You should verify form assignment, form order, business rule scope, and field security settings to resolve the issue.

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