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91Hello.
I opened a ticket several weeks ago, concerning missing audit records. The agents kept assigning my case to other agents, sending me long flowery emails about how dedicated they were to my case, and claiming I had sent no information or screen shots. I would reply to each one with screen shots and details (that I had previously submitted). It would get reassigned, and the new agent would claim they had no info. I'd forward info again, and the new agent would claim they didnt have info.
During each of these communications, I requested thst the agents respond to my case. There is a 30 day expiry on audit record tracing, and the agents refusing to look into my case cost precious time.
Finally, several days ago, I demanded they close the ticket, so I could write a review, and so I could reopen the ticket and hopefully reach a better department. While I have opened a new ticket, the agents are still refusing to close the old ticket. They have reassigned it to 3 different agents since this past Wed., with each one assuring me that "soon" the ticket will be closed. This is in addition to a teams meeting, where they insisted that it was difficult to close the case, since there are a number of procedures that have to be followed first.
I believe writing a review is the only thing that will improve the situation at this point, and I think that's exactly why they are refusing to close the case. They don't want me to be able to write a negative review.
Is there someone from Microsoft who can contact me about this?
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