web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Notification overview ...
Small and medium business | Business Central, N...
Suggested Answer

Notification overview Emails showing HTML Tags

(0) ShareShare
ReportReport
Posted on by DinB 4,024
These are Notification overview emails sent from Approval Workflows. we have not customized any email templates, the email body is showing broken HTML tags. How to fix this? 
Example:
------------

Notification messages are sent automatically and cannot be replied to. But you can change when and how you receive notifications: (Windows Client)

tom:0pt; font-size:10pt">Vendor XXXX

-------------
Edit:

I am checking the Word Template for Report ID 1320 "Notification Email". It looks as below and there is no obvious place fix HTML

Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    Gregory Mavrogeorgis Profile Picture
    Gregory Mavrogeorgis 1,104 Super User 2026 Season 1 on at
    Hi 
     
    If the layout looks clean, the broken HTML is most likely coming from the **DetailsValue** field. Report 1320 injects pre-built HTML there from Codeunit 1509 (Notification Management), and a stray quote or angle bracket in a merged value (vendor name, description, dimension text) can corrupt the inline style - exactly the `tom:0pt` symptom.
    Quick check: look at the **Notification Entry** table for the entry that produced the bad email - the Details field will show what got merged in.
    The "Notification overview" wording also suggests this is the aggregated/digest email rather than a single-event one - that path is more fragile. If you can post a masked example, the break is usually obvious.
     
    If you found this helpful please mark it as verified.
     
  • DinB Profile Picture
    DinB 4,024 on at
    Thank for your reply. Here is example of the full email text
     
    Hello XXX,
    You are registered to receive notifications related to XXXXX.
    This is a message to notify you that:
    Sales Order XXXX has been approved.
    Amount XXX.XX
    Approval Due Date XX/XX/XX
    Customer XXXXX
    XXXXX (Custom Link)
    Details Created By XXXXX
     
    Notification messages are sent automatically and cannot be replied to. But you can change when and how you receive notifications: (Windows Client)
    pt; margin-bottom:0pt; font-size:10pt">Customer XXXXX
    (Custom Link)
    Details Created By XXXXX
     
    Notification messages are sent automatically and cannot be replied to. But you can change when and how you receive notifications: (Windows Client)
     
     
    The Notification Entry table (1511) seems to show only the notification that are remaining to be sent. In any case, that table does not show columns with the email texts. I see following columns

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 1,905 Super User 2026 Season 1

#2
YUN ZHU Profile Picture

YUN ZHU 994 Super User 2026 Season 1

#3
Teagen Boll Profile Picture

Teagen Boll 668 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans