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Microsoft Dynamics 365 | Integration, Dataverse...
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Business Central Sales Integration - Sandbox Restore Behavior

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Posted on by 26
Hi all, 
 
We are currently testing the Sales Integration between Dynamics 365 Business Central and Dynamics 365 CRM, with plans to enable it in our Production environments. Both systems are cloud-based and have been in use for several years.
 
I'm looking for clarification on how sandbox restores impact the integration between the two systems:
  • If a Business Central sandbox is restored from Production, will that sandbox remain connected to the Production CRM environment?
  • Similarly, if a CRM sandbox is restored from Production, will it remain connected to the Production Business Central environment?
My goal is to understand whether restoring either side could unintentionally reconnect to Production, or if additional steps are required to reconfigure or isolate the integration in sandbox environments.
 
Any guidance or best practices from those who have through this is greatly appreciated!
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  • Suggested answer
    11manish Profile Picture
    398 on at
    Restoring sandboxes in Dynamics 365 Business Central or Dynamics 365 Sales can retain existing integration settings, meaning they may still point to Production.
     
    Risk
    • Sandbox may unintentionally connect to Production
    • Can cause data sync issues or corruption
    Best practices
    • Disable integration immediately after restore
    • Reconfigure connections to sandbox environments only
    • Use separate service accounts
    • Validate endpoints and pause sync jobs before testing

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