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Error: Update failed with an internal error FirstPartySync and is being investigated.

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Posted on by Rana Imran Nisar

Issue: Unable to upgrade the business central cloud version from 23.5.16502.16589 To version: 24.0.16410.17628. When we schedule the upgrade, it is being failed with following error.

Error: Update failed with an internal error FirstPartySync and is being investigated.

Any idea how we can deal with this?

Thank you in advance.

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Dynamics 365 Business Central

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Gerardo Rentería Ga... 26,091 Most Valuable Professional on at

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Hi

I hope this can help you.

It is an incident that has been gradually overcome in some environments. Here are some links, as well as the official Yammer channel.

Viva Engage : Dynamics 365 Business Central Partner Community (Formerly: Development) : Buscar: FirstPartySync (yammer.com)

Find answers across the Dynamics 365 Community

BR

GR

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Saurav.Dhyani 14,419 User Group Leader on at

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Hi,

Did you created a Microsoft Ticket for the issue?

Regards,

Saurav Dhyani

https://bit.ly/SubscribeSauravYouTube

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YUN ZHU 99,978 Super User 2026 Season 1 on at

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Hi, recently I saw a user say that after deleting the Orphaned Extension Data and removing the PTE, the upgrade was successful.
I hope this can give you some tips.

Hope this helps.

Thanks.

ZHU

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