Hello everyone,
I am experiencing an issue in Dynamics 365 Business Central related to exporting RDLC reports as Word documents, and I am hoping someone can help clarify what might be causing it.
Situation
When a user runs a report and selects:
Send to → Word (Document)
the resulting .docx file automatically opens in the browser via Office Online.
For me and other users, the same action correctly triggers a file download rather than opening the file in the browser.
When the document opens in Office Online, the RDLC layout formatting changes, making the exported document unusable.
What has already been checked
To rule out client-side causes, we have tested the following:
- Multiple browsers (Microsoft Edge, Chrome, and others)
- Various browser settings, including disabling “Open Office files in the browser”
- Multiple Microsoft Edge policies, including Office file viewer settings
- Windows default application settings for .docx files
- Business Central user settings
- Any potentially relevant Microsoft 365 or device-based policies
Despite all of this, the affected user still has Word documents opening inside the browser, while the same export action triggers a download for other users.
Business Central exports the Word file consistently, but the browser forces this particular user to open the file online instead of downloading it. This results in the RDLC report layout being altered.
Are there known issues with Office Online or Business Central that could cause this difference in behavior?
Any insights or suggestions would be greatly appreciated.
