Email signatures not showing when creating new emails from a Case timeline

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Posted on by BA-18061303-0

Hello,

When composing a new email from a Case timeline using the Enhanced Email form, the user’s default email signature (related to reply queue he belongs to) does not appear until the email is saved . This does not occur when Replying or Forwarding; those work as expected.

After multiple tests and verifications, it seems to be a front end OOB behaviour and can't seem to find a solution for it...

Tried :

commenting the JS
checking for existing Business Rules
same issue with a different test Queue
made sure there is no Plugin/Power Automate/Workflow (even though it seems to be a front end issue)
the bug doesn't seem to be systematic and could depend where the email is created from (Activities vs Timeline) and in the Timeline if it's a new email vs reply vs forward

Any idea ?

Thanks

Categories:

Dynamics 365 general

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