Workflow - Multiple approvers in sequence

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Posted on by STP

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Hi all,

I'm wondering how we could set up the workflow of journal batch as below:

Level 1: Approver A, Approver B (Once either A or B approves the document, it will be sent to level 2 approvers.)

Level 2: Approver C, Approver D (Once either C or D approves the document, it will be sent to level 3 approver.)

Level 3: Approver E (Once E approvers the document, the workflow is completed)

Thanks.

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Dynamics 365 Business Central

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Kamal Khakhkhar 2,491 on at

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Hii There for this you can create a workflow user group.

in that you can assign a same sequence as per your users are places.

for this as per requirement you can get the approval sequence. also if the same sequence is not updated to approved . update it through custom code as in some old version there was missing code for that .

if you found answer mark it answered.

Thank You.

Kamal Khakhkhar

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OussamaSabbouh 10,875 Super User 2026 Season 1 on at

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Hello,

BC cannot do an approval setup like:

A or B → then C or D → then E.

The workflow engine only supports:

One fixed approver, or

Escalation, or

Everyone in a group must approve (AND), not OR.

So your requirement isn’t possible without customization or Power Automate.

Regards,

Oussama Sabbouh

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Aman Kakkar 2,977 Super User 2026 Season 1 on at

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Hi,

You can navigate to Workflow User Groups, and add Workflow User Group Members with sequence number according to your needs. I have taken an example of approver flow as

Approver 1 -> Micheal

Approver 2 -> Anna

Approver 3 -> William or Paul (either approves, move to next step)

Then go to your Workflow -> add your workflow steps, for example -

After that click on "Then Response" and change the Approver Type to Workflow User Group, and add your user group in the Workflow User Group Code field -

Do mark as verified if this helps.

Aman K

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