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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Can I set different di...
Small and medium business | Business Central, N...
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Can I set different different e-mail addreses per level of reminder?

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Posted on by EC-05090927-0 21
I got a question from a customer that I am not sure if it's possible, this for Business Central. 
For the set up of overdue invoice reminders, they would like to set up different e-mail adreses per level.
So level one (first reminder) would be send to "email1" from the customer, for example "financeaddress"; reminder number 2, would be sent so "email2", for example, "invoicereminderemailaddres".
Couldn't find a way, so maybe someone can help here?
Thank you!
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Dynamics 365 Business Central
I have the same question (0)
  • Verified answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 19,778 Super User 2025 Season 2 on at
    Can I set different different e-mail addreses per level of reminder?

    As far as I know, no, standard Business Central does not support different recipient email addresses per reminder level out of the box. All reminder levels use that same email unless you build a small customization.

  • EC-05090927-0 Profile Picture
    EC-05090927-0 21 on at
    Can I set different different e-mail addreses per level of reminder?
    @Khushbu Rajvi. Thank you, I thought so, but wanted to be sure since most of my expertise lays on the more operational and logistics side of BC, so this was kinda new for me. 
     
  • Suggested answer
    Pallavi Phade Profile Picture
    Pallavi Phade 2,495 on at
    Can I set different different e-mail addreses per level of reminder?
     
    There is no standard feature available. One Email is used for reminders 
     
    Just thinking , i have not implemented . Please check in sandbox
     
    1) Add 2 new custom fields for Reminder Email 1 & 2 in Customer Master
    2) Write Script in codeunit  "Reminder-Send" and  based on Reminder level in "Issue Reminder Header" to pick email ID
    3) Extend Customer Card page for displaying Reminder Email 1 & 2
     
    Test for 2 customers 
     
    Regards
    Pallavi Phade 
  • Verified answer
    Sumit Singh Profile Picture
    Sumit Singh 8,537 on at
    Can I set different different e-mail addreses per level of reminder?
    Hi, 
     
    As far as i know, BC does not support assigning different email addresses per reminder level out-of-the-box. You can customize email texts for each level, but the recipient email comes from the customer card. To achieve multiple addresses per level, you’d need customization or an extension.

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