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Small and medium business | Business Central, N...
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Business Central v28.1 - Approval entry remains in "Created" status in Approver Chain workflow

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Hi all,

I have found a possible issue with the standard approval workflow in Business Central SaaS v28.1 using "Approver Chain".

Environment:

  • Business Central SaaS v28.1
  • Standard workflow functionality (no customizations)

Scenario:
I have configured an approval chain:
A → B → C

Approval User Setup:

  • B has an insufficient approval limit
  • C is the final qualified approver

Current behavior:
When the approval request is created:

  • Seq 1 = Approved
  • Seq 2 = Open
  • Seq 3 = Created

After approving sequence 2:

  • Sequence 3 remains indefinitely in status "Created"
  • It never changes to "Open"

Expected behavior:
After approving sequence 2, sequence 3 should automatically change from:
Created → Open

 

Has anyone experienced this behavior in v28.1?
Could you please confirm if this is a standard issue?

Thanks in advance.

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