Loyalty points not adding, showing zero

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Posted on by Saif Ali

Hello All!

Hope you are doing great.

I m facing an issue, I have setup a loyalty program and scheme. I issue loyalty card and add it to cart but whenever I check out it does not add the points on the card.

The following is my configuration:

1. Loyalty program configuration:

2. Loyalty scheme:

Whenever I add and check out from cart, it doesn't add points to the card:

and this is last transaction performed by me: for the this customer:

Can someone please help me on this? Need to add/redeem loyalty points.

Thank you all in advance!

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Answers (2)

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Hana Xue on at

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Loyalty points not adding, showing zero

Hi,
Related blog mentions that you can try restarting the IIS service from the lifecycle service (sandbox environment) and also need to fully synchronize the retail job to solve this problem. Before doing so, please check and ensure that the loyalty plan, hierarchy, and rules are correctly defined according to the article.
Loyalty overview - Commerce | Dynamics 365 | Microsoft Learn
(Set up loyalty programs | Microsoft Learn)
Best Regards,
Hana
Verified answer

Shafeeque P. on at

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Loyalty points not adding, showing zero

You will need to review multiple configurations.

1. Make sure that the loyalty card is assigned to a tier. You have only one tier setup for which the minimum points required has been set to 10. Usually, when you create a card they start with 0 points. It will be better to set it to 0.

2. After all configurations are done, you need to run the batch job named "Process Loyalty Schemes" which will explode the lines based on your configuration.

3. There are two ways to calculate and post the loyalty points. If you enable the below config to Yes, the points will be calculated asynchronously after the data is pulled to HQ. You will need to run another batch job called "Post earned points in batches".

If it is set to no, the points will be calculated and posted in real-time from the POS.

4. After all required configurations are done, push an increment of 1050 and 1110 (i recommend a 9999).
Alex Hart on at

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Loyalty points not adding, showing zero

Hey there,

It's frustrating when loyalty programs don't work as expected. Based on your configuration, it looks like everything should be set up correctly. However, here are a few things to double-check:

    Customer Configuration: Ensure that the customer for whom you're trying to add loyalty points is correctly associated with the loyalty program and scheme you've set up.

    Cart Validation: Confirm that the loyalty card is correctly added to the cart before checking out. Sometimes, there might be issues with how the cart or checkout process is handling the loyalty card.

    Plugin or Integration: If you're using a third-party plugin or integration for your loyalty program, make sure it's correctly configured and up-to-date. Sometimes, a plugin update or patch can resolve issues.

    Logs and Debugging: Check if there are any error logs or debugging tools available for your loyalty program setup. They can provide insights into what might be going wrong during the points calculation process.

If you've gone through these steps and the issue persists, consider reaching out to your platform's support or the provider of the loyalty program software for more specific assistance. They should be able to help you troubleshoot and resolve the problem. Good luck! 🛒🔄🔍

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