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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Menu items missing fro...
Microsoft Dynamics 365 | Integration, Dataverse...
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Menu items missing from Settings

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Posted on by CeliaR 10

Hi 

I have a weird issue. As of last week some of the Settings Menu Items (Service Management, Mobile Offline, Sync Error, Security, etc, etc) have disappeared on my Sandbox instance. I am a system administrator and global admin, so definitely should have access to these items. Below is a screenshot of the menu on my Dev instance and then a screenshot of the menu on Production - you can see how many menu items are missing!

5543.Missing-Menu-Items.png

4341.Normal-Menu.png

Any advice would be enormously appreciated!

Thanks

I have the same question (0)
  • LuHao Profile Picture
    LuHao 40,892 on at
    RE: Menu items missing from Settings

    Hi CeliaR,

    For missing items, we can add them back to the sitemap.

    Open two browser tabs, one to Sandbox instance and one to Dev instance.

    In both instances, go to Settings > Customizations > Customize the System, then Client Extensions, open Site Map.

    5165.pastedimage1580901785125v1.png    4152.pastedimage1580901882090v2.png

    Create the missing items in the Site Map of Sandbox instance as Dev instances, then copy the Entity, URL, Icon, and ID attributes of each item again. Save and publish.

    7776.pastedimage1580902157010v3.png

    In addition, in the future, the settings will be moved to the power platform.

    https://admin.powerplatform.microsoft.com/environments

  • Verified answer
    Gilmeyer Profile Picture
    Gilmeyer on at
    RE: Menu items missing from Settings

    Hi,

    To add the missing items from Settings Menu, you can export the sitemap from the Production and import into Dev.

    Please refer to portal.iotap.com/.../en-us

    Thanks,

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