Ecommerce B2C customers records are not syncing in HQ

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Posted on by CS-29040639-0

Hi All

I have my B2C azure setup for Customer authentication in my Ecommerce site.

Newly added customers at ecommerce are not getting synced to D365 F&O .

Any idea what is the issue ?

Thanks in advance

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Judy Microsoft Employee on at

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Hi, can you show us if you have encountered any error messages for that issue. You can provide more details about how you synchronize the data to D365fo.

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CS-29040639-0 57 on at

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Hi Judy

I have disabled Async customer creation in Online functionality profile so as per this setup whenever I'm sign up with new user mail id, it should create a record in HQ in real time.

But records are not getting created at D365 F&O

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S Gopi Krishna 665 Super User 2026 Season 1 on at

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Make sure you have the following pre-reqs configured [https://learn.microsoft.com/en-us/dynamics365/commerce/dev-itpro/set-up-b2c-tenant#dynamics-environment-prerequisites] before testing this. I've faced a similar issue in past and found out that the customer number sequence is set to 'Manual' and changing it to 'Automatic' resolved the issue.

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P Jackson 1,614 on at

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Make sure the Address book is defined against the channel and that the customer records are assigned dot hat address book.

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CS-29040639-0 57 on at

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My issue was due to wrong Issuer ID, after updating the correct issuer id it started working.

Thank you all for the responses

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