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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Dynamics 365 Business ...
Small and medium business | Business Central, N...
Answered

Dynamics 365 Business Central icon missing

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Posted on 20 Aug 2020 03:20:57 by Community Member

Hi,

Our BC user used to log in Dynamics 365 business central from office 365. but the icon is missing from the list.

Had tried solution from other threads using 'sync' but to no avail.

Icon not able to shown.

office-365.png

dynamics-365.png

Kindly advise if there's other solution to fix this as user do not want to login using tenant link.

Thanks a lot!

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on 21 Aug 2020 at 11:18:27
    RE: Dynamics 365 Business Central icon missing

    Dear all,

    The issue has been resolved via internal mitigation.  To be sure that BC tiles are back on dynamics home page, push sync button and check filters too.

    Thanks.

  • Verified answer
    CloudDude Profile Picture
    CloudDude 25 on 20 Aug 2020 at 20:13:06
    RE: Dynamics 365 Business Central icon missing

    Thanks Marco, we too have clients suffering from this issue. Will make sure they bookmark the site for now. Good work around until this is fixed.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on 20 Aug 2020 at 08:12:17
    RE: Dynamics 365 Business Central icon missing

    Update:

    If you do not know the precise name of your tenants (or your users ask you for the correct direct url), then the Admin center will list these.

    Workaround:

    1. logon to businesscentral.dynamics.com

    2. use your Office 365 credentials (using an account that can access the Admin center)

    3. click on Help icon and then select Help & Support

    4. scroll down to the below

    5. note and copy the Azure AD tenant (it is a long string)

    6. logon to businesscentral.dynamics.com/.../admin

    The Admin center will give you the list of environment names

    E.g.:

    businesscentral.dynamics.com/.../production

    businesscentral.dynamics.com/.../prodcronusltd

    Alternatively, you can contract the url like this:

    businesscentral.dynamics.com/.../

    E.g.:

    businesscentral.dynamics.com/.../

    It will ask you to what environment you would like to logon.

    That will get you in again.

    Thanks.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on 20 Aug 2020 at 07:34:15
    RE: Dynamics 365 Business Central icon missing

    Hello,

    Thank you for reporting this via community. I will report it internally. It does seem to be a global issue. If I do know more, I will post it here.

    Meanwhile as a workaround, you can use businesscentral.dynamics.com and then logon with your Office 365 credentials.

    Thanks.

  • Verified answer
    Community Member Profile Picture
    Community Member on 20 Aug 2020 at 04:39:33
    RE: Dynamics 365 Business Central icon missing

    Yes. Few of our client encounter the same today.

  • Verified answer
    chris_7777au Profile Picture
    chris_7777au 95 on 20 Aug 2020 at 04:29:14
    RE: Dynamics 365 Business Central icon missing

    Same issue is also occurring in our Tennant.  Was fine yesterday, today the link is missing.  I can log in via a saved direct link I have, but the icon is missing.  Microsoft must have updated something overnight!

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