Can I set different different e-mail addreses per level of reminder?

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Posted on by EC-05090927-0

I got a question from a customer that I am not sure if it's possible, this for Business Central.

For the set up of overdue invoice reminders, they would like to set up different e-mail adreses per level.

So level one (first reminder) would be send to "email1" from the customer, for example "financeaddress"; reminder number 2, would be sent so "email2", for example, "invoicereminderemailaddres".

Couldn't find a way, so maybe someone can help here?

Thank you!

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Dynamics 365 Business Central

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Khushbu Rajvi. 22,130 Super User 2026 Season 1 on at

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As far as I know, no, standard Business Central does not support different recipient email addresses per reminder level out of the box. All reminder levels use that same email unless you build a small customization.

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EC-05090927-0 41 on at

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@Khushbu Rajvi. Thank you, I thought so, but wanted to be sure since most of my expertise lays on the more operational and logistics side of BC, so this was kinda new for me.

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Pallavi Phade 5,420 Super User 2026 Season 1 on at

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Namaste @EC-05090927-0

There is no standard feature available. One Email is used for reminders

Just thinking , i have not implemented . Please check in sandbox

1) Add 2 new custom fields for Reminder Email 1 & 2 in Customer Master

2) Write Script in codeunit "Reminder-Send" and based on Reminder level in "Issue Reminder Header" to pick email ID

3) Extend Customer Card page for displaying Reminder Email 1 & 2

Test for 2 customers

Regards

Pallavi Phade

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Sumit Singh 11,757 Super User 2026 Season 1 on at

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Hi,

As far as i know, BC does not support assigning different email addresses per reminder level out-of-the-box. You can customize email texts for each level, but the recipient email comes from the customer card. To achieve multiple addresses per level, you’d need customization or an extension.

Official Links:

Set Up Reminder Terms and Levels

Automate Reminders in Collections

Send Reminders of Outstanding Balances

Training Module: Send Reminders to Customers

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Rishabh Kanaskar 6,219 Super User 2026 Season 1 on at

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Hi,

Business Central does not support assigning different email addresses per reminder level in default.

There is no standard setting for this requirement.

Regards

Rishabh

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