Share
Report
15Any assistance would be appreciated
Problem: One user is in the environment is unable to synchronize data with CRM, the "action" section of the CRM tab and main CRM navigation menu is missing, although the plugin is enabled in Outlook - Forum won't let me upload an image
Dynamics CRM 2011 update roll-up 11 critical update
- Occurs only for the one user
- Affects every machine the user logs in on
- Tried renaming this User to another AD user and renaming back in the CRM user administration in hopes to refresh or correct and user data.
- Only CRM plugins enabled in Outlook.
- Windows 7 32-bit and Office 2010 32-bit
Workaround i found.
Make the user license administrative then changing it back to full after re-configuring Outlook.
I have tried the following but it has not fixed.
http://support.microsoft.com/kb/2494581/en-us
Below is the trace log error
at <>c__DisplayClass17.<QueueUserWorkItemSilent>b__16(Exception ex) ilOffset = 0x6
at <>c__DisplayClassa.<TryFilterAllCatch>b__8(Exception ex) ilOffset = 0xC
at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter) ilOffset = 0x34
at DataStore.WaitInitialized() ilOffset = 0x14
at ClientOrganizationContext.GetInitializedDataStore() ilOffset = 0xD
at <>c__DisplayClass8.<GetExplorerRibbonCalculationResult>b__4() ilOffset = 0x38D
at ExceptionFilter.TryFilterAllNoCatch(Func`1 body, Action`1 filter) ilOffset = 0xF
at GlobalRibbonSupport.GetExplorerRibbonCalculationResult(Dictionary`2 tabSets) ilOffset = 0x2C
at GlobalRibbonSupport.CalculateExplorerCustomUI(ExplorerRibbonCalculation calculation) ilOffset = 0x27
at GlobalRibbonSupport.<InitiateRibbonAddinReload>b__1(Object state) ilOffset = 0xB
at <>c__DisplayClass1a.<QueueUserWorkItemSilent>b__15() ilOffset = 0x16
at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter) ilOffset = 0xF
at <>c__DisplayClass17.<QueueUserWorkItemSilent>b__14(Object innerState) ilOffset = 0x42
at QueueUserWorkItemCallback.WaitCallback_Context(Object state) ilOffset = 0x1A
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx) ilOffset = 0x8E
at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() ilOffset = 0x35
at ThreadPoolWorkQueue.Dispatch() ilOffset = 0x81
at _ThreadPoolWaitCallback.PerformWaitCallback() ilOffset = 0x51
> HandleException: Unhandled Exception: System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at Microsoft.Crm.MapiStore.DataStore.WaitInitialized()
at Microsoft.Crm.Application.SMWrappers.ClientOrganizationContextFactory.ClientOrganizationContext.GetInitializedDataStore()
at Microsoft.Crm.Application.SMWrappers.GlobalRibbonSupport.<>c__DisplayClass8.<GetExplorerRibbonCalculationResult>b__4()
at Microsoft.ExceptionHelper.ExceptionFilter.TryFilterAllNoCatch[TResult](Func`1 body, Action`1 filter)
at Microsoft.Crm.Application.SMWrappers.GlobalRibbonSupport.GetExplorerRibbonCalculationResult(Dictionary`2 tabSets)
at Microsoft.Crm.Application.SMWrappers.GlobalRibbonSupport.CalculateExplorerCustomUI(ExplorerRibbonCalculation calculation)
at Microsoft.Crm.Application.SMWrappers.GlobalRibbonSupport.<InitiateRibbonAddinReload>b__1(Object state)
at Microsoft.Crm.Application.SMWrappers.OutlookInstanceCache.<>c__DisplayClass17.<>c__DisplayClass1a.<QueueUserWorkItemSilent>b__15()
at Microsoft.ExceptionHelper.ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
at <>c__DisplayClass5.<.ctor>b__3(Object ) ilOffset = 0x6A
at QueueUserWorkItemCallback.WaitCallback_Context(Object state) ilOffset = 0x1A
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx) ilOffset = 0x8E
at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() ilOffset = 0x35
at ThreadPoolWorkQueue.Dispatch() ilOffset = 0x81
at _ThreadPoolWaitCallback.PerformWaitCallback() ilOffset = 0x51
>DataStore.Initialize failed. Exception type:System.Collections.Generic.KeyNotFoundException
Message:The given key was not present in the dictionary.
StackTrace:
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at Microsoft.Crm.MapiStore.EntityTypeSchema..ctor(MetadataSnapshot metadataSnapshot, EntityMetadata metadata, IClientOrganizationContext context)
at Microsoft.Crm.MapiStore.EntityTypeSchema.Create(MetadataSnapshot metadataSnapshot, EntityMetadata entityMetadata, IClientOrganizationContext context)
at Microsoft.Crm.MapiStore.DataStore.MetadataSnapshot..ctor(ICrmServerStore serverStore)
at Microsoft.Crm.MapiStore.ServerStore.CheckMetadataCacheUpdate(TimeSpan minimumTimeSpan)
at Microsoft.Crm.MapiStore.ServerStore.CreateCache(String filePath, Boolean allowServerConnection, Boolean replaceFile)
at Microsoft.Crm.MapiStore.ServerStore..ctor(DataStore dataStore, Boolean offline, Boolean allowServerConnection)
at Microsoft.Crm.MapiStore.DataStore.Initialize(Boolean allowServerConnection, Boolean configuring)
at Microsoft.Crm.MapiStore.DataStore.<>c__DisplayClass5.<.ctor>b__3(Object )
*This post is locked for comments
I have the same question (0)
All responses (
Answers (
