Account cannot reopen

(0) Share

Report

Posted on by Community Member Microsoft Employee

Hi Experts,

When user is trying to reopen the account in record itself, there is a javascrip error stated " object is not found" error. but it is ok when reopen the account in main view

We do not have any Js on that form.

Any ideas?

*This post is locked for comments

All responses (6)

Answers (2)

Verified answer

Alex Fun Wei Jie 33,626 on at

Like (0)

Report

RE: Account cannot reopen

Hi,

this issue only happen in few versions , not all. So, i would say this is not normal.
Community Member Microsoft Employee on at

Like (0)

Report

RE: Account cannot reopen

Hi Alex,

is this behaviour normal?
Community Member Microsoft Employee on at

Like (1)

Report

RE: Account cannot reopen

Hi Ravi,

the root caused is found. it is caused by an empty value optionset.
Community Member Microsoft Employee on at

Like (0)

Report

RE: Account cannot reopen

Hi Alex,

yes, after update the value, we can reopen within the form
Suggested answer

RaviKashyap 55,410 on at

Like (0)

Report

RE: Account cannot reopen

Hi,

When you say Reopen, you mean activate/ deactivate or is this Re-open your custom button?

Can you share a screenshot? If it is a javascript error then there must be some javascript. It could be system which must be checking some value which is missing.

Check if you are getting the issue on newly created records or just the existing ones.

Hope this helps.
Verified answer

Alex Fun Wei Jie 33,626 on at

Like (0)

Report

RE: Account cannot reopen

Hi,

Check the record, is the record has any option set that is mandatory but no value? if yes, try to assign a value and try.