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Flows Flyout Menu showing Loading... always

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Posted on by Swarna Latha

We are using MS CRM unified interface v9.0.17.8, and the Flows button always shows loading for all entities. This is working fine in lower environments and not working in our production environment only.

I checked the Dev Tools and the data is retrieved correctly. Looks the binding is not happening. I can't see any errors in the Dev Tools.

Can anyone help me?

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Swarna Latha 37 on at

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Our environment is on premise one.

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Henry J. 5,237 on at

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Unified Interface on Dynamics 365 Customer Engagement v9.0 on-premise was an early version.
It is by nature very limited and it has a lot of known parity gaps or even issues that have been fixed online.

I would advise to wait for the next on-premise version to transition to Unified Interface.

I'm curious as to why you would want to deploy Unified Interface on-premise and not use the web client instead?
It's important that to consider that the web client on Dynamics 365 Customer Engagement on-premise is NOT deprecated.
This is specifically called out here:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/faqs-transition-unified-interface#how-does-this-move-impact-on-premises-customer-and-what-will-happen-when-the-web-client-is-deprecated-do-web-client-forms-become-unsupported
So the web client will still be supported for them, as long as their on-premise version is supported.
Support lifecycle for every product is detailed here: https://support.microsoft.com/en-us/lifecycle/search

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Swarna Latha 37 on at

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But this is working fine in lower environments, we have issue only with production. All our lower environments are also on premise.

Wanted to know if there is an setting which we might have missed while transitioning to UI.

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Swarna Latha 37 on at

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We added following code on load of all forms which fixed the issue in onpremise-

function showFlows() {

Xrm.Utility.getGlobalContext().isOnPremises = function () { return true }

}

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