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Email not received to user, post outlook email configured to D365

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Posted on by 10

Hello Experts 

We have configured an outlook email to D365 app, post that we did Inapp notification alert to user.
That means when 'A' person send email to 'B' from D365 app. B should receive that email and email data should record in Dataverse table as well as recipient should in app notification stating your have receive email from A. 

The problem is when email sent, record created in table and in app notification received to recipient, but email not received. Can you provide your suggestions to fix this. I used automate flow to save record and inapp notification. 

Thank you

  • RGsuper Profile Picture
    RGsuper 10 on at
    RE: Email not received to user, post outlook email configured to D365

    Thank you that works fine now.

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    Amit Katariya007 Profile Picture
    Amit Katariya007 9,964 Super User 2025 Season 1 on at
    RE: Email not received to user, post outlook email configured to D365

    U will have to configure the sender's email box also... because once we are using the CRM with outlook for email send then it will create a email copy in D365 and then it will be sent form the sender's mailbox, same process will take place once we track the email from outlook.

    Thank You,

    Amit Katariya

  • RGsuper Profile Picture
    RGsuper 10 on at
    RE: Email not received to user, post outlook email configured to D365

    Hi Amit - Sender email not configured only receiver email configured.

  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 9,964 Super User 2025 Season 1 on at
    RE: Email not received to user, post outlook email configured to D365

    Have you configured both users mailbox with CRM? if every thing is working fine in CRM.

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