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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / KwikTag Support Needed...
Microsoft Dynamics GP (Archived)

KwikTag Support Needed - Can't Login to User Interface

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Posted on by Community Member

Hi,

I work for a organization that uses Dynamics 2010 and KwikTag.  We downsized a couple of years ago and the support plan for KwikTag wasn't kept current.  We can't afford the price KwikTag is wanting to solve our issue (they want us to get a new contract and pay a hefty penalty).  The problem is that we cannot login to the KwikTag user interface.  We can, however, log into the administrative interface.

No matter what credentials we try with the user interface we get a "Invalid User Name and/or Password" message even though we can reset the credentials on the admin side.

Does anyone know how to correct this?  Or, is anyone willing to try to fix the problem without an expensive contract?

Thanks

 

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  • babubaskaran@outlook.com Profile Picture
    babubaskaran@outloo... 12 on at
    RE: KwikTag Support Needed - Can't Login to User Interface

    Hi,

    Are you able to add new users if so, try to remove the user ID on SQL and add it again on admin side.  Please take a backup before doing this.

  • Community Member Profile Picture
    Community Member on at
    RE: KwikTag Support Needed - Can't Login to User Interface

    Hi Babu,

    Thanks for the response.   Unfortunately, that did not work.  

    I took things one step further and tried to create a new user in the administrative interface.  I'm still getting a invalid user name message when I attempt to login as the newly created user.

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