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Microsoft Dynamics CRM (Archived)

Manufacturer's Representatives in CRM

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Posted on by 755

Our company has several manufacturer's representatives who distribute product in certain territories.  We would like to be able to pass leads/opportunities to these representatives and report on conversion rates.  

We were thinking about setting up Territories to distinguish accounts/leads/opportunities that are owned by the Manufacturer's Representatives.  Then we would provide a CRM license to the representatives to access these entities.  Security is an issue, and we want to be sure that they are only viewing and editing entities that are in their territory.

Does anyone have any experience having manufacturer representatives use CRM?  Any advice or links to resources would be very helpful as we determine the best way to set this up.

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  • Community Member Profile Picture
    on at

    If you want security, then I would suggest you setup the CRM Architecture to leverage the out of the box security. You have numerous choices in this area from business units to teams. Are you working with a partner?

  • Molly Spaeder Profile Picture
    755 on at

    Hi Anne,

    Thank you for your input.  We are not currently working with a partner. We are just in the beginning stages of exploring how to manage new Manufacturer's Reps in CRM. At this point, I am looking for suggestions on how others have set this up in the past or any links to resources on the subject.  

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