We use transfer orders to replenish warehouses on a weekly basis. These transfer orders follow the standard statuses, Created (before despatch), Shipped (whilst in transit) and Received (once delivery has been made). The receiving warehouse must confirm receipt of delivery on a mobile device using the warehouse application by scanning the delivered licence plates.
The licence plates are received into the default receiving location that is LP controlled, with work then automatically created to move the licence plate into a non-LP controlled location which releases the LP and completes the receiving process.
I have a transfer order that appears to be completely received into the receiving warehouse (all transfer quantities have matching received quantities), the licence plate has been released and is no longer associated with any stock, and the individual stock items are now showing (via On Hand list) in the non-LP controlled location - suggesting the transfer order has been received.
However the transfer order status remains as "Shipped" and I cannot work out what is preventing this updating to "Received" - I've tried some basic trouble shooting but can't see anything obviously wrong or in error.
Is anyone aware of how this may have happened and what I can do to investigate & resolve?
