Dynamics Community Forum Thread Details

Business Unit Hierarchy and one-off access for some users

I'm relatively new to Dynamics 365 CRM, but I can't seem to find a direct answer to this.

So let's say I have my Business Unit hierarchy set up like this:

My Company (Root)

North America (Parent)
- BU-NA1
- BU-NA2
- BU-NA3
Europe (Parent)
- BU-EU1
- BU-EU2
- BU-EU3
Asia (Parent)
- BU-AS1
- BU-AS2
- BU-AS3

Most users fall neatly into this setup. They either need access to a specific BU or to one of the parents. But I have a few users who need access to a parent and a one-off BU, or simply two (or more) specific BU's that do not fall within the hierarchy.

1) I have a user who should have access to North America, plus one business unit in Asia (BU-AS1) - what's the best way to set this up?

2) Similarly, I have a user who should have access to business unit BU-EU1 and BU-AS2 only - what's the best way to set this up?

Thanks!

Hi,

I think you need to know the following points:

Business Units can be parent and child, i.e. North America, Europe, Asia in your description can also be created as Business Units.
The access level for security role: Security roles and privileges - Power Platform | Microsoft Docs.
The owner team and the access team: Use access teams and owner teams to collaborate and share information (Developer Guide for Dynamics 365 Customer Engagement (on-premises)) | Microsoft Docs

With your understanding of the above points, your issue can be handled like:

The user A belongs to Business Unit - North America and has a security role with Deep level. At the same time, the user A is a member of the access team to BU-AS1.
The user B belongs to BU-EU1 and has a security role with Local level. At the same time, the user A is a member of the access team to BU-AS2.

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