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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Customizing the Activi...
Microsoft Dynamics CRM (Archived)

Customizing the Activities Tab

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Posted on by Community Member

Hey guys,

I have a scenario to which I cannot seem to find a solution. When an email is tracked under a lead, contact or opportunity. The tracked email shows up under the activities tab. However the dates are sometimes wrong. Here's an example. Sorry for the crappiest picture but you guys get the idea. The date/time shown is supposedly the modified date. How can I change that to the Created date?

testPic.jpg

Thanks

Shabeer

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  • razdynamics Profile Picture
    razdynamics 17,308 User Group Leader on at

    Hi Shabeer

    Unfortunately the Activity Pane is relatively Uncustomisatible , so trying to change this is not supported.

    Alternatives is to use Subgrid instead, or creating you own html web resource

    Best Wishes, Raz

  • Community Member Profile Picture
    Community Member on at

    Hey Raz,

    Thanks for the quick reply. I am not interested in customizing the activity pane. I want to make sure the correct date/time gets shown up for the emails. Currently it is showing the modified date. I want to know how to make it so it shows the created date.

    Thanks.

    Hope this helps you understand the story a bit better :)

  • Robert Wittig Profile Picture
    Robert Wittig 1,885 on at

    Shabeer,

    Unfortunately changing the fields presented to the user does count as customizing  the activity pane.

    If you wish to communicate that you want this changed to MS I would suggest doing so from here:  connect.microsoft.com/.../activity-pane-displays-modified-on-date-in-the-records-instead-of-the-created-on-date

    Bob

  • Community Member Profile Picture
    Community Member on at

    I guess my question is. How would I solve this dilemma of CRM showing the modified on date for emails instead of the created on date

  • Robert Wittig Profile Picture
    Robert Wittig 1,885 on at

    I think Raz gave the best possible supported answers in his post.

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