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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / how to fix a Stuck WOR...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

how to fix a Stuck WORK (one line is CLOSED and one OPEN) with no access to SQL

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Posted on by Abdo Khoury 14,855

Dear 

i have a work that is stuck , one line is CLOSED and the other is OPEN, the location is missing and the user on the device is missing (see attached screen shot) , as a  result the QTY 4 on this item is stuck on this user location AA, 

568837.png

is there any way i can cancel this or make it complete , 

note that the system doesn't let me complete it manually because location and user ID are missing 

and we are on the production environment so there is no SQL 

any idea how i can fix this situation 

I have the same question (0)
  • Zain Mehmood Profile Picture
    Zain Mehmood 4,189 Most Valuable Professional on at

    Hi Angelo Russo,

    Didn't you turn on the parameter for location directives in case if the location isn't found system should thrown an error.

    Regards,

    Zain

  • Guy Terry Profile Picture
    Guy Terry 28,965 Moderator on at

    Create a mobile device menu item with Mode = Work and Use existing work = Yes. Set Directed by to User directed, and do not add any Work classes to the menu item.

    Sign on to a mobile device as worker aa, and select the new mobile device menu item. Enter the Work Id. The mobile device will ask for a Put location, which you must provide.

  • Ivan (Vanya) Kashperuk Profile Picture
    Ivan (Vanya) Kashperuk Microsoft Employee on at

    Agree with Guy, this is not actually "Stuck", just a normal work that someone picked up, and never put down.

    Find that user and ask him to "put it down", using the menu item as Guy suggests.

  • Suggested answer
    Rahul Mohta Profile Picture
    Rahul Mohta 21,042 on at

    additionally in PU31, new feature in work management is expected to stop/close centrally

  • Ivan (Vanya) Kashperuk Profile Picture
    Ivan (Vanya) Kashperuk Microsoft Employee on at

    what feature is that?

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