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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Certification Routes
Microsoft Dynamics CRM (Archived)

CRM Certification Routes

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Posted on by JonEvans 245

Hi all,

I know this is a bit off-topic and not a technical article but I was hoping to get a bit of advice from other CRM professionals.

I got into Dynamics CRM over 5 years ago and initially trained by working with other team members. Through a mixture of peer-learning and self teaching, I'm where I am today but am aware that I've never been on any training courses or sat any exams.

I was hoping to get people's opinions about where I should start to get my certification up to scratch.

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  • Verified answer
    Hosk Profile Picture
    Hosk on at

    It depends on what you do with CRM, are you a developer/consultant/administration/installation.

    But generally

    Application Certification

    Applications exam goes through using the main parts of CRM, Account and contacts, Marketing, Service (case and scheduling).

    MB2-703 - Customization and config

    This exam focus on customizing and configuring CRM but without any coding.

    Installation

    goes through installating and setting up CRM

    There is an extending certification but this is focused on CRM developers and I would start with one of above first.

    If you work for a CRM Partner then you can get access to the MOCs, these are the best resource for studying for the exam and you don't really need anything else apart from going into CRM and trying out things.

    This blog page has a link to all the MOCs

    crmbusiness.wordpress.com/.../crm-2013-exams-are-released-and-links-to-training-material

    I would advise studying for the MB2-703 - Customization and config, I would use the MOC's and I also have written some data for you to use with videos and blogs which you can see here

    crmbusiness.wordpress.com/mb2-703-crm-2013-customization-and-configuration-certification

  • JonEvans Profile Picture
    JonEvans 245 on at

    Fantastic, thanks.

    In a previous role, I used to be a developer but am currently a consultant - I still do quite a bit of development (albeit purely JS) and have done a couple of installations. I think the Application Certification is certainly the first step.

    I think I'd looked at Customisation and Configuration and this would make a sensible next step once I'd got MB2-868

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