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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Receive notifications ...
Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Receive notifications in MS Teams for all incoming chat messages in omnichannel

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Posted on by JM-15051852-0 20
Is there way to receive notifications in Teams for all incoming live chat messages in omnichannel?
I have the same question (0)
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi，
    Currently, omnichannel notifications support the following notification types.
    No settings to receive notifications in teams.
     
     
  • JM-15051852-0 Profile Picture
    JM-15051852-0 20 on at
    For this, I would need "Omnichannel for Customer Service" installed, correct?

  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi,
    Yes, you need install it if you want to use features about omnichannel .

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