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Receive notifications in MS Teams for all incoming chat messages in omnichannel

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Posted on by JM-15051852-0

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Is there way to receive notifications in Teams for all incoming live chat messages in omnichannel?

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Leah Ju Microsoft Employee on at

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Hi，

Currently, omnichannel notifications support the following notification types.

No settings to receive notifications in teams.

https://learn.microsoft.com/en-us/dynamics365/customer-service/use/oc-notifications#receive-notification-when-the-app-is-in-the-background

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JM-15051852-0 20 on at

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For this, I would need "Omnichannel for Customer Service" installed, correct?

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Leah Ju Microsoft Employee on at

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Hi,

Yes, you need install it if you want to use features about omnichannel .

https://learn.microsoft.com/en-us/dynamics365/customer-service/implement/omnichannel-provision-license

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