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Receive notifications in MS Teams for all incoming chat messages in omnichannel

Posted on by 16
Is there way to receive notifications in Teams for all incoming live chat messages in omnichannel?
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Receive notifications in MS Teams for all incoming chat messages in omnichannel
    Hi,
    Yes, you need install it if you want to use features about omnichannel .
  • JM-15051852-0 Profile Picture
    JM-15051852-0 16 on at
    Receive notifications in MS Teams for all incoming chat messages in omnichannel
    For this, I would need "Omnichannel for Customer Service" installed, correct?

  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Receive notifications in MS Teams for all incoming chat messages in omnichannel
    Hi,
    Currently, omnichannel notifications support the following notification types.
    No settings to receive notifications in teams.
     
     

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