Dynamics Community Forum Thread Details

When my accountant runs a report, nothing happens and the Report Queue Status message says "Unable to create the related report". After I restart the two MR services, the report runs.

After 15 minutes and every 15 minutes thereafter, I get this error:

Log Name:      Application
Source:        Management Reporter 2012 Services
Date:          4/18/2022 10:45:07 AM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxxxx.xxx.com
Description:
Microsoft.Dynamics.Performance.Reporting.DataProvider.Service.DirectLinkException: The connection to the Microsoft Dynamics GP database failed. Contact your system administrator. ---> Microsoft.Dynamics.Performance.DataProvider.GeneralLedger.GLConnectionException: The connection to the Microsoft Dynamics GP database failed. Contact your system administrator.
   at Microsoft.Dynamics.Performance.DataProvider.GeneralLedger.GP.Data.DataConnector.CreateConnectionUsingGPCredentials(String dataSourceName, String databaseName, String userName, String password)
   at Microsoft.Dynamics.Performance.DataProvider.GeneralLedger.GP.Data.DataConnector.CreateConnection()
   at Microsoft.Dynamics.Performance.DataProvider.GeneralLedger.GP.Data.DataConnector.OpenConnection()
   at Microsoft.Dynamics.Performance.DataProvider.GeneralLedger.GP.Data.DataConnector.EnsureDatabaseAccess(String dynamicsDatabase, String entityDatabase)
   at Microsoft.Dynamics.Performance.DataProvider.GeneralLedger.GP.GLProvider.HandleConnect(EntitySettingCollection settings, CredentialCollection credentials)
   at Microsoft.Dynamics.Performance.DataProvider.Core.SourceSystemProvider.Connect(EntitySettingCollection settings, CredentialCollection credentials)
   at Microsoft.Dynamics.Performance.DataProvider.Core.SourceSystemConnection.Open()
   at Microsoft.Dynamics.Performance.DataProvider.Core.SourceSystem.CreateConnection(SourceSystem system, EntitySettingCollection settings, CredentialCollection credentials)
   at Microsoft.Dynamics.Performance.DataProvider.Core.SourceSystem.Connect(EntitySettingCollection settings, CredentialCollection credentials)
   at Microsoft.Dynamics.Performance.Reporting.DataProvider.Server.DirectLinkConnectionManager.CreateSourceSystemConnection(Guid providerTypeId, EntitySettingCollection settings, StoredCredential credential)