Looking to get the caller ID

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Posted on by Shanester

Greetings,

I'm looking for a piece of equipment that will capture the caller ID on a landline and bring it into Dynamics. Where would I start to look for such a thing? Does anyone have any recommendations?

Thanks,
Shane.

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Shanester 37 on at

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RE: Looking to get the caller ID

Thanks for the suggestion. It doesn't look like this supports landlines, which is what I'm looking for.
Nya 29,058 on at

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RE: Looking to get the caller ID

Hi Shane,

It is recommended to use the following tool to achieve your needs.

Telephone Integration: Phone connected to Dynamics

Here are the main features of it.

And here is a video tutorial.

TelephoneIntegration: Connect your phone system to Dynamics 365 - YouTube

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya