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Greetings,
I'm looking for a piece of equipment that will capture the caller ID on a landline and bring it into Dynamics. Where would I start to look for such a thing? Does anyone have any recommendations?
Thanks,
Shane.
Hi Shane,
It is recommended to use the following tool to achieve your needs.
Telephone Integration: Phone connected to Dynamics
Here are the main features of it.
And here is a video tutorial.
TelephoneIntegration: Connect your phone system to Dynamics 365 - YouTube
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Nya
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