web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / ''Tracked to D...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

''Tracked to Dynamics 365'' blue category is not showing for one user but another user can track it fine. The email is visible for both users in dynamics

(0) ShareShare
ReportReport
Posted on by Purushotham Microsoft Employee

I would like to understand the reason behind the "Tracked to Dynamics 365" blue category not showing for one user but showing for another user where the same email is visible for both users in Dynamics.

Scenario:

User-A is can't see that tracked category when User-B tracks emails through Outlook.

User-B had successfully tracked email in outlook and blue dynamics tracked category is placed fine. However, for the other user under same email User-A  is not able to see this blue category for when User-B tracks these.

Any suggestions ?

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Purushotham,

    Firstly, you can refer following link to enable Category-Based Tracking for Dynamics 365 App for Outlook

    In 3 Easy Steps to Category-Based Tracking with Dynamics 365 App for Outlook - Microsoft Dynamics 365 Community 

    Users configured to use Server-Side Synchronization with Dynamics 365 may see a new category(Tracked to Dynamics 365) available in their Exchange mailbox and in Outlook.

    If you do not see the category at all, then check that User-A's mailbox is still being processed by Server Side Sync. 

    And you can try to enable Dynamics 365 App for Outlook for User-A again.

    pastedimage1640572360401v1.png

  • Suggested answer
    Purushotham Profile Picture
    Purushotham Microsoft Employee on at

    Thank you Leah for the inputs

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
11manish Profile Picture

11manish 150

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 65 Super User 2026 Season 1

#3
ManoVerse Profile Picture

ManoVerse 53 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Welcome to the Microsoft Dynamics 365 forum!
Identifying an Org as CDS or Dynamics
Get batch job history log from D365 FO to Power Automate
Gross and Net Weight of Shipments feeding back into Sales Order (from External Source)

Product updates

Dynamics 365 release plans