web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

Outlook "Set Regarding" - disabling automatic resolution on custom entities with emailaddress

(0) ShareShare
ReportReport
Posted on by 435

I have a custom entity that has several email address fields enabled.

The Outlook client "Set Regarding" is automatic linking the outlook email to a custom entity where there is an email match.

Can we disable this functionality and restrict it to just matching on the User, Account and contact entities for an email match.

I have changed the address book settings not to use this custom entity in address book, but the "set regarding" ignores this setting.

My only solution at the minute is to create a text text field to hold the email address rather than a text email field

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Microsoft Employee on at

    Try disabling Automatic Email Tagging and to do so navigate Start | All Programs | Microsoft Dynamics CRM 2011(or 2013) | Diagnostics | Under Synchronization Troubleshooting tab, uncheck the option "Automatic Email Tagging" and restart the outlook and let us know if it helps you in resolving this issue.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
AS-17030037-0 Profile Picture

AS-17030037-0 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans