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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Issues when picking co...
Microsoft Dynamics GP (Archived)

Issues when picking contacts from Outlook when sending emails

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Posted on by David Layten 1,819

Hello,

My customer started having issues when trying to access their inside contacts into the To, CC: and BCC boxes in email. They are using Sales Transaction Entry. Below is an example of how the email address looks when adding it from a Contact Outlook List: EX:/o=ExchangeLabs/ou=Exchange Administrative Group (and more detail after that.

The confusing issue related to this is that it is a combination of Outlook 2016 (Office 365) and Windows 10 that causes this issue with GP 2016. If Windows 7 or Outlook 2013 (Office 365) is used then the email addresses render correctly. 

Looking for anyone out in GP Land who has experienced this issue. At this point, not sure which support I should contact: Windows, Outlook 2016 or GP.

Thanks in advance for any assistance that can be provided.

David

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  • Community Member Profile Picture
    Community Member on at

    Did you ever find a solution?  I have a customer with the same problem.

    Thanks,

    Terry

  • David Layten Profile Picture
    David Layten 1,819 on at

    Terry,

    No unfortunately not. Again it is the combination of Outlook 2016 (Office 365) and Windows 10 that causes the issue.

    Not sure if it is a GP Issue, Windows 10 Issue or Outlook 2016 issue. I will post updates if I can find a fix.

    Sorry,

    David

  • Kristie McNulty Profile Picture
    Kristie McNulty 1,008 on at

    Hi David,

    I am following up to know if, in the last 5+ years you've found a resolution for this issue?  We are only now experiencing the same issue for a Windows 10 / GP2015 R2 / WorkSpace environment and wondering which recent, and where, Microsoft update has put us into this very same situation.  

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