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Problem creating incident from code : customer attribute is always null

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Posted on by Sindre Wetting

Hi,

I'm trying to create an incident from a C3 console application, but I'm always getting the following error:

Attribute 'customerid' cannot be NULL

I've tried using both early and late bound and XrmContext and OrganizationServiceProxy

Incident xx = new Incident() {
Title = rm.whatHappned,
OverriddenCreatedOn = rm.createdDate,
CustomerId = new CrmEntityReference(Account.EntityLogicalName, new Guid("76694771-5d2c-e511-80c6-0050568f430a"))
};


EntityReference cer = new EntityReference();
cer.Id = new Guid("76694771-5D2C-E511-80C6-0050568F430A");
cer.LogicalName = Account.EntityLogicalName;
cer.Name = "AccountName"

Entity newIncident = new Entity("incident");
newIncident.Attributes.Add("customerid", cer);
newIncident["overriddencreatedon"] = rm.createdDate;

I even tested that the attribute is not null before trying to create!

if (newIncident.Contains("customerid") && newIncident["customerid"] != null) {
service.Create(newIncident)
}
else
log("CustomerID is null"); //this one is never shown in the logs...

I was able to create an account with parent account without any problems, using the same CustomerID-GUID.

CRM is OnPremise 2015 v.7.0.1.129.

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a33ik 84,331 Most Valuable Professional on at

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RE: Problem creating incident from code : customer attribute is always null

Hello,

CustomerId is platform-required field and CRM would not allow you to create case without this field populated.

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Sindre Wetting on at

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RE: Problem creating incident from code : customer attribute is always null

Hi Andrii,

Is anything wrong in my code? I'm setting the customerid attribute, and I've tried using a entityreference, CrmEntityreference both with early and late bound.

Using the same EntityReference/CrmEntityRefernce I was able to create a account.

I don't get it....

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a33ik 84,331 Most Valuable Professional on at

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RE: Problem creating incident from code : customer attribute is always null

Try to use following code:

Entity incident = new Entity("incident");

incident["customerid"] = new EntityReference("account", new Guid("76694771-5D2C-E511-80C6-0050568F430A"));

service.Create(incident);

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Sindre Wetting on at

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RE: Problem creating incident from code : customer attribute is always null

Hi Andrii,

It turned out to be a synchronouse workflow that caused the issue. It set the customer field based on another field. Deactivating it fixed it.

Thanks for your time.

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Community Member on at

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RE: Problem creating incident from code : customer attribute is always null

Have you tried this using late bound?

Entity incident=new Entity("incident");

incident["title"]=" Test Incident";

incident["customerid"]=new EntityReference("account", new Guid ("76694771-5d2c-e511-80c6-0050568f430a"));

IOrgnizationService service=new Orgnizationservice();

service.create(incident);

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