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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2013 Outlook Clien...
Microsoft Dynamics CRM (Archived)

CRM 2013 Outlook Client won't install on Windows 10

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I just upgraded a test machine to Windows 10.  It had Windows 8.1 as well as Outlook 2013 and CRM 4.0 Outlook client.  Unfortunately I did not realize that this test machine still had the old version of CRM on it and did not get upgraded when we upgraded to CRM 2013.

At any rate, after the upgrade to Windows 10 I uninstalled CRM 4.0, but now I cannot get CRM 2013 Outlook Client to install.  I've tried the solution posted in this article https://community.dynamics.com/crm/f/117/t/141653  and have also used the command line to try and install it. 

 Below is part of the log file I get when I try to install via command line.  I've seen how CRM won't work with the Edge browser, but nothing about it not installing.  Your help in advance is greatly appreciated

 

5:51:53|   Info| MSP file D:\CRM2\Update\Client_KB2888948_i386_1033.msp will be installed
15:51:53|   Info| GetSIDOfLoggedOnUser: Starting
15:51:53|   Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=2
15:51:53|   Info| GetSIDOfLoggedOnUser: return code = 1314
15:51:53|   Info| Using the following Language Pack msi - D:\CRM2\MUISetup_1033_i386.msi
15:51:53|   Info| Initializing COM.
15:51:53|   Info| Initialized COM.
15:51:53|  Error| Error while Creating IAutomaticUpdates Object : 0x80040154
15:51:53|  Error| CoCreateInstance(䅉瑵浯瑡捩灕慤整s) failed.(HRESULT = 0x80040154) (cmicrosoftupdateutility.cpp:CMicrosoftUpdateUtility::GetAutomaticUpdatesInterface:966).
15:51:53|   Info| Uninitializing COM.
15:51:53|   Info| Uninitialized COM.
15:51:53|   Info| Uninitializing COM.
15:51:53|   Info| Uninitialized COM.
15:51:53|   Info| Error in Run client bootstrap : CoCreateInstance(䅉瑵浯瑡捩灕慤整s) failed..
15:51:55|   Info| Clean up the BITS downloader.

ted 8/6/2015 3:51:54 PM ===
15:51:54|   Info| Bootstrap version: 6.0.0.302.
15:51:54|   Info| User: pphillips.
15:51:54|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.
15:51:55|   Info| Clean up the BITS downloader.

15:51:55|   Info| Clean up the BITS downloader.

15:51:55|   Info| === Setup bootstrap logging ended 8/6/2015 3:51:55 PM ===

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at
    RE: CRM 2013 Outlook Client won't install on Windows 10

    Hello PatriciaP

    I suggest to you read the features and compatibility using Windows 10 and what versions of CRM are supported.

    +  Dynamics CRM Support with Windows 10, Edge browser, and Office 2016 | community.dynamics.com/.../dynamics-crm-support-with-windows-10-edge-browser-and-office-2016

    Hope it helps.

    Best Regards,

  • thuld Profile Picture
    thuld on at
    RE: CRM 2013 Outlook Client won't install on Windows 10

    Same problem here, but my problem is related to "Microsoft Dynamics CRM 2015 Report Authoring Extension", but the error message is the same. I also updated from Windows 8.1 to Windows 10.

    Currently I try to solve this problem with the Microsoft support.

  • Community Member Profile Picture
    Community Member on at
    RE: CRM 2013 Outlook Client won't install on Windows 10

    Thanks, I did review that article before posting.  I see that we need update roll up 4 for it to be supported.  However, usually the update roll ups are applied to an already installed program.  I can't even get it installed.  Are they going to be changing the original install file for the CRM 2013 Outlook client?  The article doesn't make that clear.

  • Community Member Profile Picture
    Community Member on at
    RE: CRM 2013 Outlook Client won't install on Windows 10

    I'm also having the problem when installing the Microsoft Dynamics CRM 2015 Report Authoring Extension.  Any ETA for an update to correct this??

  • Roman Gebesmair Profile Picture
    Roman Gebesmair 100 on at
    RE: CRM 2013 Outlook Client won't install on Windows 10

    Looks like a common problem with Windows 10. I have it when installing Authoring Extensions...

  • flavia.takushi Profile Picture
    flavia.takushi on at
    RE: CRM 2013 Outlook Client won't install on Windows 10

    Hi Patricia,

    As per the link shared by Jimena, Windows 10 is not supported yet for Outlook Client. Only the access through web browser is supported.

    For CRM 2013, the support to Win10 will be introduced on SP1 UR 4 (6.1.4). We still don`t have an accurate data yet, but once it is available, you will have to install it on your machine which is already running Outlook Client 2013. You don`t have to uninstall anything.

  • itadmin Profile Picture
    itadmin 5 on at
    RE: CRM 2013 Outlook Client won't install on Windows 10

    Hi Flavia - do you know if  a fix for this is in the pipeline so we can use the outlook client for 2011 with windows 10?  An earlier blog indicated that this was happening and I'm curious about progress as we want to roll out Windows 10 with CRM 2011.

    Bye

  • flavia.takushi Profile Picture
    flavia.takushi on at
    RE: CRM 2013 Outlook Client won't install on Windows 10

    Hi itadmin,

    Yes, there will be a fix to make Outlook Client 2011 be compatible to Windows 10 soon, however I unfortunately don`t have the exact dates.

  • Community Member Profile Picture
    Community Member on at
    RE: CRM 2013 Outlook Client won't install on Windows 10

    Hi Flavia,

    I understand that CRM 2013 will not be supported with Windows 10 until Update Rollup 4 is out.  However, the outlook client for CRM 2013 is not installed on my windows 10 machine, and I cannot get it to install.  Will this update rollup include the full install?  Usually update rollups do not include the full install.

  • flavia.takushi Profile Picture
    flavia.takushi on at
    RE: CRM 2013 Outlook Client won't install on Windows 10

    Hi Patricia,

    The update rollup does not include the full installation. Once it be supported, you will have to do the following:

    1. Install first the CRM for Outlook Client 2013 (www.microsoft.com/.../details.aspx).

    2. Install CRM 2013 SP1 - Client (www.microsoft.com/.../details.aspx) - as this is a prerequisite for SP1 UR4.

    3. Install CRM 2013 SP1 UR4 (link will be available soon).

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