Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Automatic Timeout - Dy...
Microsoft Dynamics CRM (Archived)

Automatic Timeout - Dynamics 365 On-prem

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Hi folks,

We are facing an issue that our users get timeout after every 30 minutes automatically, I am mentioning the details below, please look into it, thanks in advance,

 

Dynamics 365 CRM on-prem version 8.2.1

 

I got this answer from our vendor

 

"The CRM team (the team that owns the CRM platform) informs us the timeout is set to 30 minutes and it is a global setting (all tenants) and cannot be changed.


this is related to our more modern CRM 365 configuration/setup, where CRM endpoints are protected by ADFS (Enterprise Federated Authentication service)"

Please confirm that is it true or we can change the session timeout from ADFS or any ways, thanks. 

*This post is locked for comments

  • Verified answer
    tw0sh3ds Profile Picture
    tw0sh3ds 5,600 on at
    RE: Automatic Timeout - Dynamics 365 On-prem

    Yes, if you google it up for the latest ADFS you will find plenty of articles about this. Of course this is technically possible in general, maybe there are some environment specific things which can make that impossible, I believe that if vendor told you that this is not possible, there must be a reason for that (other that it's ADFS) maybe they just did not share it with you.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Automatic Timeout - Dynamics 365 On-prem

    But the article is showing CRM 2011 and we are hosting D365 CRM on-prem, so do you think it would be the same in our condition or the same solution can work? thanks.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Automatic Timeout - Dynamics 365 On-prem

    And Pawel I am a Functional Consultant and our hosting is managed by a 3rd party vendor, thanks.

  • Verified answer
    tw0sh3ds Profile Picture
    tw0sh3ds 5,600 on at
    RE: Automatic Timeout - Dynamics 365 On-prem

    Yes of course it can be changed, even the default value is bigger - for ADFS 2.0 for example it is 60 minutes:

    technet.microsoft.com/.../gg188586(v=crm.6).aspx

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Automatic Timeout - Dynamics 365 On-prem

    Thanks Pawel, that is correct I just need to know that it is changeable but my vendor told me its not changeable so I wanna confirm him that they can change it and there is nothing in Dynamics 365 on-prem you cant change, so as per you we can change the settings on ADFS side to increase the session timeout? thanks again for your reply.

  • Suggested answer
    tw0sh3ds Profile Picture
    tw0sh3ds 5,600 on at
    RE: Automatic Timeout - Dynamics 365 On-prem

    As far as I understand you are not administering your on-premise deployment of Dynamics. In such case you are not be able to do anything about it, only ADFS administrator (so it's your vendor I suppose) can change that

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Automatic Timeout - Dynamics 365 On-prem

    Hi folks,

    Some more details, after getting below window I have to to enter my credential again or close the browser and open again, please see the screen shot, thanks.

    4111.Capture.JPG

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Automatic Timeout - Dynamics 365 On-prem

    Please reply folks thanks

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,235 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans