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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Issue: Personalization...
Small and medium business | Business Central, N...
Suggested Answer

Issue: Personalization Page Hangs in Dynamics 365 Business Central (Production and Sandbox)

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Posted on by Atia Mostafa 19

Hello Dynamics 365 Community,

I'm facing an issue in Dynamics 365 Business Central where the Personalize feature hangs indefinitely in both production and sandbox environments. When I click Settings > Personalize (or use the gear icon), the page freezes, and no personalization options load. This happens across multiple pages.

Details:

  • Environment: Dynamics 365 Business Central (cloud), [insert version if known, e.g., 2024 Wave 2, or check via Settings > About].

  • Environments Affected: Both production and sandbox.

  • Browser: [e.g., Chrome 129, Edge 128], same issue in incognito mode.

  • Users Affected: [Specify if it's just you or multiple users].

  • Error Messages: No specific error; the page just hangs.

Questions:

  1. Has anyone encountered this issue with the Personalize feature hanging?

  2. Are there additional troubleshooting steps I can try (e.g., checking specific profile settings or telemetry)?

  3. Could this be related to a recent BC update or a known bug?

  4. Any suggestions before escalating to Microsoft Support?

Any insights or solutions would be greatly appreciated! I can provide screenshots or further details if needed.

Thank you,
Atia Mostafa

Screenshot 2025-09-21 104956.png
Categories:
Dynamics 365 Business Central
I have the same question (2)
  • Suggested answer
    Sumit Singh Profile Picture
    Sumit Singh 11,757 Super User 2026 Season 1 on at
    Hi Atia, 
     
    This is a known issue on which Microsoft is working and resolved for few regions. 
     
    There is no fixed date for any particular region however it may resolved in next few days. 
     
    Still, I would suggest to raise MS ticket to make it formal. 
     
     
    Please "verified" if it helps.
  • Suggested answer
    Rishabh Kanaskar Profile Picture
    Rishabh Kanaskar 6,219 Super User 2026 Season 1 on at
    Hi,
     
    Many users across different regions are experiencing this issue. Microsoft has already resolved it for some regions and is rolling out the fix on a region-by-region, tenant-by-tenant basis. Please be patient, it should be resolved for you soon.
     
    Thanks
    Rishabh
  • Suggested answer
    Sahan Hasitha Profile Picture
    Sahan Hasitha 2,683 on at
    hi 
     
    this is Microsoft issue , but this is done now 
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 99,090 Super User 2026 Season 1 on at
    Hi, As far as I know, this issue occurred on the 18th (Japan time) and was resolved by the 26th.
    If some environments haven't been resolved yet, they may not have been updated yet. Please wait a little longer.
     
     
    Thanks.
    ZHU
  • Suggested answer
    Jeffrey Bulanadi Profile Picture
    Jeffrey Bulanadi 9,112 Super User 2026 Season 1 on at

    Hi Atia,

    The Personalize feature hanging across both production and sandbox environments is a known issue that’s surfaced intermittently, especially after major updates or role center changes. It’s frustrating, and you’re not alone in encountering it.

    Here’s a clean path forward:

    First, confirm whether the issue is tied to a specific role center or profile. Some pages may be blocked or locked from personalization due to role-based tailoring or legacy personalization conflicts. Try switching to a different role center (e.g., Business Manager or Accountant) and test the Personalize feature again.

    If the page still hangs:

    • Clear browser cache and test in incognito mode (which you’ve already done, good step).
    • Check if any extensions or customizations are interfering with the personalization layer.
    • Review telemetry logs via the Admin Center or Application Insights if enabled, look for UI freeze or timeout events.
    • If you’ve personalized the page using an older version of BC or the NAV client, the system may be unable to reconcile the layout. In this case, unlocking the page may help, but it will reset your layout.
       

    If the issue persists across roles and browsers, it’s likely tied to a recent update or a corrupted personalization state. You can escalate to Microsoft Support with the following:

    • Environment ID
    • User ID(s) affected
    • Browser version
    • Screenshot or screen recording of the hang
    • Timestamp of last attempt
       

    Helpful Reference
    Why a Page is Locked from Personalization – Microsoft Learn
    Role Center and Personalization Conflicts – Beyond IT Docs
    Change Basic Settings and Role Center – Microsoft Learn


    If you find this helpful, feel free to mark this as the suggested or verified answer.

    Cheers
    Jeffrey

  • Suggested answer
    Pallavi Phade Profile Picture
    Pallavi Phade 5,420 Super User 2026 Season 1 on at
    Namaste @Atia Mostafa
     
    There was issue from MS . Issue was fixed past 10 to 15 days , Region by Region . Can you please check and confirm ,
     
     
     
    Regards
     
    Pallvi Phade 

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