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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / "Failure: Access ...
Microsoft Dynamics CRM (Archived)

"Failure: Access is denied" error during CRM 2015 Server installation on two service accounts.

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Posted on by Maarten Docter 2

I'm trying to install CRM 2015 on a pretty locked-down server and keep getting two errors in the 'install_log.log' file and setup fails:

  1. Check SandboxServiceAccountSecurityValidator : Failure: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
  2. Check VssWriterServiceAccountSecurityValidator : Failure: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

I checked all privileges/permissions required for the two service accounts, but these errors keep occurring.

Here's the fragment from the 'install_log.log' file:

10:30:44| Info| Check AspNetServiceAccountValidator: Success
10:30:44| Info| Check SandboxServiceAccountValidator: Success
10:30:44| Info| Account network name: srvcBABDCRMSandbox@frd.tshsdir.local
10:30:44| Error| Check SandboxServiceAccountSecurityValidator : Failure: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))10:30:44| Info| Check DeploymentServiceAccountValidator: Success
10:30:44| Info| Check AspNetServiceAccountCanMonitorPerfCountersValidator: Success
10:30:44| Info| Check AsyncServiceAccountCanMonitorPerfCountersValidator: Success
10:30:44| Info| Check VssWriterServiceAccountValidator: Success
10:30:44| Info| Account network name: srvcBABDCRMVssWriter@frd.tshsdir.local
10:30:44| Error| Check VssWriterServiceAccountSecurityValidator : Failure: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))10:30:45| Info| Check MonitoringServiceAccountValidator: Success
10:30:45| Info| Check AvailableSpaceValidator: Success

Any help is appreciated in fixing these errors. The event log doesn't show any errors or other details.

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  • Suggested answer
    ScottDurow Profile Picture
    ScottDurow 21 on at
    RE: "Failure: Access is denied" error during CRM 2015 Server installation on two service accounts.

    Hi Maarten,

    This step in the install checks the permissions of the service accounts and determines if they are a member of the PrivUserGroup in Active Directory. It could be that the user you are running the install under does not have permissions to access Active Directory to query the service account user?

    Cheers,

    Scott

  • Maarten Docter Profile Picture
    Maarten Docter 2 on at
    RE: "Failure: Access is denied" error during CRM 2015 Server installation on two service accounts.

    Hi Scott,

    Thanks for the answer. This sounds very plausible.

    When the installation user uses a small AD tool like 'ADExplorer.exe' it can query the target Active Directory, so that's strange.

    But I think the problem is that the user I'm using for the installation is in a different Active Directory than the Servers and Service Accounts.

    I requested a new user in the same AD which I can use for installing CRM. That should probably fix it.

    Kind regards,

    Maarten

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