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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2015 outlook Clie...
Microsoft Dynamics CRM (Archived)

CRM 2015 outlook Client giving authentication error

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Posted on by Abhishek_Sinha 665

Hi,

We have CRM 2015 that is hosted on premise in US. We have users across different country in different domain. Outlook client is working perfectly for US users in same domain but for  users in other countries in different domain   earlier it gave error and we were not able to install outlook   . We configured IFD /ADFS and now users in other countries are able to install outloook client  and view crm data in outlook. Tracking of email is also working.  New record created in CRM is also getting displayed in Outlook client for CRM. But when we try to create any record   it's giving authentication error . How to trouble shoot and fix this error. Any help will be appreciated.

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    Community Member on at

    Hi Abhishek ,

    Thank you for your query.

    Please confirm whether the IFD configuration is correct. You can refer the following blog to verify the same. Though it mentions configuration for CRM 2013, it is applicable to CRM 2015 as well.

    blogs.msdn.com/.../step-by-step-configuring-crm-2013-internet-facing-deployment-ifd.aspx

    Also verify, whether the DNS configuration is in place.

    How many users are not able to track emails ? One or many ? It is Security Role specific?

    Which of the emails are not being tracked ?

    Emails From CRM ? Emails outside CRM (By manual Tracking) , ALL emails ?

    The email tracking issue may be due to various reasons, check in the System settings, what is the option set for tracing emails.

    Goto top right corner. Click the gear button > Goto Options > Click on Settings (Personal Settings) > Under Email Tab observe the first option: Track emails : Try and change to ALL and test the results whether the email is getting tracked or not.

    Check the user profile and verify whether for email settings, the Incoming and outgoing email is set for : Microsoft Dynamics CRM client for outlook.

    On outlook, check whether the exchange cache mode is enabled. Goto File > Account settings > Account settings > Show profiles > Double click on the user configured mail box and check "Use Cache Mode is enabled" (Checked) If not, please check the box and test the behavior of the emails getting tracked.

    You can refer these blogs for verifying the configuration:

    www.microsoft.com/.../overview-of-tracking-records-in-crm-for-outlook.aspx

    community.dynamics.com/.../crm-email-tracking-part-1

    www.microsoft.com/.../set-an-option-to-automatically-track-incoming-outlook-email-in-crm-for-outlook.aspx

    Please do inform me about update. Feel free to reply here and I'll be glad to assist you.

    Thanks & Regards,

    Sharon Mhatre

    Support Engineer

    Microsoft Dynamics CRM

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