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Small and medium business | Business Central, N...
Suggested Answer

Contacts having multiple accounts

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Hi,

In our Dynamics 365 environment, we want to make a change in the relation between accounts and contacts. We have been using Dynamics 365 for years, where an account can have multiple contacts, and a contact can only be involved in 1 account, which is the parent (account :customer = 1:n). Now the situation has changed and we want make it possible to have contacts working for multiple accounts, so we need a n:n relation. Is this possible? 

We have thousands of accounts and many more related contacts and I know it's easy to create the n:n relation in the Contacts entity, but in fact that's an addition to the old situation and not an change. I can imagine this creates a conflict because in fact we have both the 1:n and the n:n relation in place and I haven't been able to create a subgrid in the Contacts screen where multiple accounts are shown.. I hope you can help me to solve this issue.

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  • Suggested answer
    Marco Mels Profile Picture
    on at

    Hello,

    Let me ask one of our product managers that is responsible for this integration what are the possible to be expected issues of changing this integration to n-n.

    Thanks.

  • Community Member Profile Picture
    on at

    Ok, thanks in advance

  • Suggested answer
    Marco Mels Profile Picture
    on at

    Good day,

    Unfortunately, I did not hear back from the team as this may require some more analysis.. So I suggest you raise a support ticket and we can raise an internal ticket.

    Thanks.

  • Community Member Profile Picture
    on at

     Thanks for letting me know. Can you let me know how to do that, since this is the first time I contacted this community?

  • Suggested answer
    Marco Mels Profile Picture
    on at

    Hello,

    Your partner or CSP should know how to contact Microsoft support.

    Thanks.

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