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1 user unbale to do drag and drop on pages

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Posted on by Hatimali84

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Hi all,

One of our user is having an issue with drag and drop option. He is unable to drag and drop item / files but he has attach it without any issues. I test with 2 different users and they were able to use the drag and drop feature but this 1 user is unable to. I tested with the user on different browsers but he is still not able to user that feature. I have checked his permissions as well and he has same identical permissions like other 2 users.

Can someone advise if we are missing anything.

Hatim

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Business Central

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YUN ZHU 73,698 Super User 2024 Season 2 on at

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1 user unbale to do drag and drop on pages

It looks like a browser issue, such as the cookies mentioned by Valentin, or a browser extension. You can use its account to try it on the computer of someone who can drag. This should be no problem.

Hope this helps.

Thanks.

ZHU
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Valentin Castravet 24,824 Super User 2024 Season 2 on at

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1 user unbale to do drag and drop on pages

I would try to delete all browser cookies/data and try again. Or maybe even try to login on a different computer, that will tell you if something is wrong with the computer or with BC.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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