How do i delete a Queue Item from a Queue in CRM 2016 on premise

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Hi there,

How do i delete a Queue Item from a Queue in CRM 2016 on premise. I had the option in CRM 2011 when i selected a queue item but it's no longer there. Im trying to delete automated email replies from my queue which come in.

Thanks

Dave

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Dynamics_Alok 1,746 on at

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Advance find would be an alternative.

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Community Member on at

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Is there no way to delete it directly from the queue?

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Dynamics_Alok 1,746 on at

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Go to particular Queue and then related Entities would have QueueItem .

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Community Member on at

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Thanks for this but there used to be a delete button in 2011 in the Queue Ribbon. I can't see it in CRM 2016

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Zohaib Uddin Khan 2,822 on at

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Hi,

Go to Service - Queues - Select the appropriate Queue - Select queue item and Release/Remove button is available in the ribbon. Thanks.

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Community Member on at

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Thanks Zohaib but is there no way of completely deleting the email record from the Queue and CRM like there was in CRM 2011?

Thanks

Dave

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Laco Vosika 111 on at

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click on the item itself, then you can delete it

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Lowprofiler 37 on at

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Could someone please confirm that the Remove ribbon button is no longer available (when a queue item is selected) in v 9.0? If so, do we have to use Pick button and select Yes for removing in the pop-up? Any other option to remove a queue item? Thanks.

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Community Member on at

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We have exactly the same issue with the latest V9.0.2.193 update on Dynamics 365 (Online). There doesn't appear to be any way of removing a queue item! How is this supposed to be done now? Surely we don't have to use the Bulk Remove Wizard each time we want to remove a queue item?

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