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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Server-Side synchroniz...
Microsoft Dynamics CRM (Archived)

Server-Side synchronization sending wrong(COMPLETED) status of task to EWS

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Posted on by RomanV 85

After ugrade from CRM 2015 upd0.1 to CRM 2016 SP1 onpremise, server side synchronization of task not worked correctly.

When we create task (state Code Open, Status code Not Started) is synchronized to Exchange 2013 with status Completed and in next synchronization record in CRM is updated with this state.

Here is fragment of xml which CRM Async service sends to Exchange EWS service. You can see that crmstatus code is 2, which is correct, and status for EWS is Completed, which is wrong.

<t:ExtendedProperty>
    <t:ExtendedFieldURI DistinguishedPropertySetId="PublicStrings" PropertyName="crmLinkState" PropertyType="Double" />
    <t:Value>2</t:Value>
</t:ExtendedProperty>

<t:ExtendedProperty>
    <t:ExtendedFieldURI DistinguishedPropertySetId="PublicStrings" PropertyName="crmxml" PropertyType="String" />
    <t:Value>&lt;task&gt;&lt;statuscode&gt;2&lt;/statuscode&gt;&lt......</t:Value>
</t:ExtendedProperty>
<t:DueDate>2016-07-31T08:00:00.000+02:00</t:DueDate>
<t:StartDate>2016-07-31T08:00:00.000+02:00</t:StartDate>
<t:Status>Completed</t:Status>

Can you someone help me find where can be problem?

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I have the same question (0)
  • RomanV Profile Picture
    RomanV 85 on at

    Same error has Microsoft in CRM 2015 Online 7.1.2 and MS released update "Service Update 1 for Microsoft Dynamics CRM Online 7.1.2" for it.

    One of fixes in this update was:

    • Server Side Sync tasks are auto completed after creation.

    But CRM 2015 on premise doesnt have update 7.1.x, maybe MS do something wrong in CRM 2016 SP1 with synchronization too??

  • Community Member Profile Picture
    Community Member on at

    I've got exactly the same issues. Did you get anywhere with it or have you contacted Microsoft about it?

  • RomanV Profile Picture
    RomanV 85 on at

    I contacted Microsoft and after some mails they confirmed, that they have bug in sync service.

    Task is automatically closed only if status = 2 ("not started"), if status = 3 (in progress) then task is not closed.

    For now, i fixed it in plugin on task (create/update).

    If Status equals 2 i changed it 3 in plugin.

    And everything work ok.

  • Community Member Profile Picture
    Community Member on at

    I have the exact same problem, any news on a fix from Microsoft?

  • RomanV Profile Picture
    RomanV 85 on at

    No :(

  • Community Member Profile Picture
    Community Member on at

    Hi

    I've been provided with a hotfix numer but can't get a download link:
    CRM2016-Server-KB3190601-DEU-Amd64.exe

    /Keivan

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